Terms & Condition
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Hanker Foods (M) Sdn Bhd relationship with you in relation to this website.
The term ‘HFMSB’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
MODIFICATIONS
HFMSB reserves the right to modify this Website, and the rules and regulations governing its use, at any time. Modifications will be posted on the Website, and users are deemed to be apprised of and bound by any changes to the Website. HFMSB may make changes in the products and/or services described in this Website at any time.
PRICING
Prices stated on this site are in RM (Ringgit Malaysia). Products shown are for illustration purpose only. HFMSB reserves the right to change the prices without prior notice.
PROMOTIONS AND DISCOUNTS
Promotion codes are redeemed at the end of the ordering process on view cart page. Simply enter your promotion or voucher code, and when you’re finished, move on to the checkout section. Your promotional discount will be factored into your order and will be reflected in your order summary.
PRODUCT DESCRIPTION
HFMSB attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, current or error-free. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your account in the amount of the charge. We apologize for any inconvenience this may cause you.
WEBSITE DISCLAIMER
The information contained in this website is for general information purposes only. The information is provided by HFMSB and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of HFMSB. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, HFMSB takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
PAYMENTS Gkash is a licensed e-money issuer and registered merchant acquirer regulated by Bank Negara Malaysia (BNM) since 2017. Gkash facilitates payments among all the banks, card schemes and as well as e-wallet players in Malaysia.
SHIPPING POLICY
Delivery of the goods shall be made to the address specified by the buyer in its order. If the product purchased by you is available, it will be shipped to you upon receipt of payment. Delivery takes 3-7 Working Days Delivery to selected courier service.
Shipping fee is applied and as below:
| Location | Description | Shipping Fee | Weight Based shipping Fee(HORECA) |
| Peninsular Malaysia | Free Delivery for purchase above RM100.00 | Flat rate RM8.00 up to 3kg | RM15.00 weight based shipping up to 15kg |
| East Malaysia | Free Delivery for purchase above RM350.00 | Flat Rate RM20.00 up to 1kg | N/A |
| Oversea | Please send your Order inquiry to our email @ online@hankerfoods.com. | ||
Once your purchase has been shipped out, you will receive an email confirmation of when your order was shipped.
RETURN/ REFUND POLICY
All sales are final. Once purchased, goods are not to be refundable, returned, transferred or exchanged.
Unless, you are receiving damaged, defective or incorrect item.
Please email us your requirement online@hankerfoods.com with Order No.
30 Jun 2025
The term ‘HFMSB’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
Personal information
We are dedicated to create a safe and enjoyable shopping experience for you. In this Statement we want to inform you about our website procedures; what we do, how we do it and how it affects you.
When shopping at www.hankerfoods.com we may collect personal information you provide us when creating an account, making a purchase as well as data collected by website, google form and other form.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
– To personalize your experience (your information helps us to better respond to your individual needs)
– To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
– To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
– To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
– To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: if at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
– To administer a contest, promotion, survey or other site feature.
How do we protect your information?
We implement standard security measures to maintain the safety of your personal information. Please be aware, however, that the internet is not 100% secure. We cannot promise that your use of our website will be complete safe. Any email you send through the Internet cannot be completely protected against unauthorized interception.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operation our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party Links
Our websites may contain links to other websites, including those of our partners or advertisers. Please be aware that HFMSB is not responsible for the privacy practices or the content of other websites. We encourage you to read the privacy statements provided by other websites before you provide personally identifiable information to them.
Changes to this privacy Statement
If there are any changes to this privacy statement, we will replace this page with an update with an updated version. It is therefore in your own interest to check the “Privacy Statement” page any time you access our website so as to be aware of any changes which may occur from time to time.
Feedback
Any comments or suggestions that you may have and which may contribute to a better quality of service will be welcome and greatly appreciated. Kindly please fill in the contact us form if you would love to leave your comment.
Updated: 01 Feb 2016